Reference

How dearlotari Handles Your Personal Data

At dearlotari, we are transparent about what personal data we collect when you open an account, how we store it, and who can access it.

Data collected only as neededEncrypted storage at rest and in transitYour rights to access and erasureIndia-specific jurisdiction framingDirect contact for data requests
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dearlotari How dearlotari Handles Your Personal Data
REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have a question about how your personal data is handled, want to request a copy of what we hold, or need to ask for a correction, our privacy team is reachable through three direct channels. We aim to acknowledge every data request within 48 hours and resolve it within 30 days, in line with applicable data-protection standards.

Team online

Email Privacy Request

Send a detailed request to our dedicated privacy address at dearlotari.com. Include your registered email and the nature of your request so we can locate your account record and respond accurately.

Live Chat — Account Support

Open the chat widget on dearlotari.com to speak with an account support agent. For data-specific queries the agent will escalate to the privacy team and give you a reference number to track progress.

Written Correspondence

For formal data-subject requests you prefer to submit in writing, post your signed letter to the address listed in the Contact section of dearlotari.com. Include a copy of a valid identity document to verify ownership.

DATA HANDLING PRACTICES

Browse How We Protect Your Account

Every layer of how dearlotari stores, processes, and retains your data is built around minimising exposure.

Encrypted Data Storage

All personal and financial data is encrypted using AES-256 at rest. Backups follow the same encryption standard and are stored in geographically separate locations to prevent single-point data loss from affecting your account record.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to understand how account holders navigate the lobby. You can review and withdraw cookie consent at any time from the cookie settings panel in your account dashboard.

Account Security Measures

Two-factor authentication is available for every account and is strongly encouraged. Login attempts from unrecognised devices trigger an email alert to your registered address, giving you immediate notice of any access you did not initiate.

Data Retention Schedule

We hold your active account data for the duration of your account. After closure, a minimal record is retained for the period required by applicable financial regulations, after which it is securely deleted and cannot be recovered.

Third-Party Data Sharing

Payment data shared with UPI networks, Paytm, and PhonePe is strictly transaction-scoped. No personal profile data is passed to game studios or marketing partners without your explicit consent, which you can manage in your account privacy settings.

Your Right to Erasure

You may request full erasure of your account data at any time by contacting the privacy team. We will confirm deletion within 30 days, retaining only the minimum records our legal obligations require and notifying you of exactly what was kept.

Switch Through Your Privacy Questions

These are the questions our account holders in India ask most often about this privacy policy. If your question is not answered here, reach out to the privacy team directly through any of the contact channels listed above and we will respond within 48 hours.

We collect your name, email address, mobile number, and the payment details needed to process UPI, Paytm, or PhonePe transactions. We also record device identifiers for security purposes. No unnecessary data is requested beyond what is needed to operate your account.

Payment data is tokenised before it reaches our servers. The token references your transaction without exposing your full UPI ID or PhonePe details. This means your payment credentials are never stored in readable form within our systems.

Yes. Send a data-access request to the privacy email address listed on dearlotari.com with your registered mobile number. We will compile and send a full data export to your registered email within 30 days of verifying your identity.

Access to your personal data is restricted to staff whose role requires it — account verification, payment processing, and fraud-prevention teams. Access logs are maintained and reviewed, and no staff member can access data outside their assigned scope.

Game studios do not receive your personal data. Payment processors such as UPI networks, Paytm, and PhonePe receive only the transaction-level data they need to complete a payment. No personal profile is shared with any marketing third party without your explicit consent.

Contact the privacy team via email, live chat, or written correspondence as described in the Contact section of this page. Include your registered email and describe the correction or deletion you need. We acknowledge within 48 hours and complete the action within 30 days.

This policy covers all account holders who access dearlotari where local law permits. Availability of the platform and specific data-handling obligations may vary depending on the laws of your state or territory within India.

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